Ageing Australia
2 hours
Develop emotional intelligence and resilience as a leader in aged care. This two-hour interactive workshop equips emerging and seasoned leaders with practical tools to manage emotions, build trust, and inspire their teams in complex workplace environments.
This program is designed for current and aspiring leaders at level 2 (mid-level managers responsible for multiple teams) and level 3 (front-line managers responsible for team activities) within aged care organisations. Level 1 leaders may also find this a valuable refresher. Participants should have some leadership experience or aspiration to lead. No specific technical prerequisites are required. Participants must access the training on individual devices.
Module 2 covers emotional intelligence and leadership resilience through practical skill development. Topics include: developing self-awareness and enriching relationships through honest, respectful discussion; approaching sensitive issues with confidence and skill; providing effective encouragement for action and change; using questions, silence and active listening to stimulate insights; fostering trust, transparency and resilient culture; recognising and managing emotional influences in behaviour; responding calmly in emotionally charged circumstances; and cultivating authentic leadership with balanced empathy and assertiveness. Participants receive a toolkit of supporting materials and resources for ongoing personal reflection and development.
Ageing Australia is Australia's peak body for aged care providers and has deep expertise in aged care leadership development. The program is facilitated by Bruce Williams, an accomplished speaker with over four decades of experience delivering adult education, coaching and professional development programs. The curriculum is specifically mapped to the Australian Aged Care Leadership Capability Framework, ensuring relevance and credibility within the aged care sector. Ageing Australia's commitment to workforce development and professional excellence makes this a trusted provider for leadership training.
Completing this module enhances leadership capability for roles such as care coordinators, service coordinators, registered nurses, team managers, directors of nursing, care managers, facility managers, and other management positions within aged care organisations. Graduates develop skills applicable to strategic leadership, team management, and organisational culture development. The emotional intelligence and resilience skills are transferable across aged care settings including residential aged care, home and community care, and retirement living sectors.
