Call Centre & Customer ServiceCustomer Service - Customer Facing
Docklands,Melbourne,Victoria
Full time
Not specified
What it means to be apart of our team: Fully paid comprehensive training: We will take you through our 4 week training period, where we teach you everything you need to know! WFH Options: After you've practiced what we teach, you can move to a hybrid model- working from home 2 days per week Brand new office: When working in office, you will be in a brand-new space located on Bourke StreetInternal Career Progression: Be supported by our development programs, providing you the opportunity to grow and progress within our business
Be apart of the TSA Way: You'll be providing support to every day Aussies that are in a difficult situation, within a collaborative environment. You'll be rewarded and recognised for your hard work. How you will do it?Build authentic relationships with customers through claims management, assessing each situation on an individual basis
Manage inbound calls and outbound calls to resolve enquires, and concerns related to motor damage
Liaise with suppliers and repairers to validate, assess and repair motor insurance claims
Accurately record detailed customer interactions and process account information
Accurately manage customer expectations regarding their insurance and claim process
What makes you perfect for this role: Excellent communication skills, ability to listen, empathise, respect and enjoy general chit chat!Passionate about customer service and helping others
Open to learning new skills, implementing them and celebrating your wins Exhibit resilience, and techniques to allow you to perform at your best Strong multi-tasking skills, ability to easily navigate computer systems
You have a solution based mind-set, always ready to resolve a problem Have a fixed internet connection and suitable work from home set-up Availability to work a rotating roster between Monday - Friday, 8am -…
